1. Scope & Commitment
This policy governs how ServeX handles personal data across the app, WhatsApp dispatch system, and support channels. We are committed to protecting user privacy while maintaining a secure service environment.
2. Information We Collect
- Identity data such as name, mobile number, email, profile photo, and CNIC for technician verification where applicable.
- Service and location data including typed addresses, GPS coordinates, service history, and job-related photos or videos.
- Payment metadata such as transaction identifiers and selected payment method. Full card data is not stored on our servers.
- Communication logs including customer-technician chat transcripts and support tickets.
3. How We Use Your Information
- To facilitate service bookings, assignment flows, and dispatch.
- To perform technician identity checks and background vetting.
- To support fraud prevention, billing accuracy, and payment reconciliation.
- To cooperate with law enforcement where legally required.
4. Sharing & Disclosure
- We share limited customer contact and service information with the assigned technician to complete the requested job.
- We may disclose data to Pakistani authorities where required by court order or lawful process.
- ServeX does not sell personal data to third-party marketing firms.
5. Safety & Liability Disclaimer
- Customers are responsible for securing cash, jewelry, sensitive documents, and other valuables before service begins.
- Communication or payments made outside the official ServeX app or support flow may void platform protections and warranties.
- ServeX acts as a facilitator and is not an insurer against criminal acts, negligence, or off-platform conduct by third parties.
6. Data Retention & Your Rights
Booking and chat records may be retained for up to 7 years where necessary for legal, tax, audit, fraud-prevention, dispute, or operational reasons. Users may request correction or deletion of eligible data subject to those retention obligations.
7. Anti-Fraud Measures
- Before-and-after photo proof may be required for higher-risk repairs.
- Technician identity matching may be used before dispatch.
- ServeX maintains a zero-tolerance policy for false claims by any party.
Account deletion requests can be reviewed on the
Delete Account page.